Privacy Policy

Snypto (“Snypto” or “Platform”) was created to promote smarter connections between brands and people. Through our solutions, we offer the next step in communication and digital services across the world’s leading messaging and voice assistant channels.

Snypto is passionate about connecting people with the organizations they choose and is committed to ensuring the privacy and protection of its clients’, employees’, partners’, suppliers’, and all other data subjects’ personal data. We are committed to respecting these rights, adhering to applicable laws, especially Law No. 13,709/2018 (“General Data Protection Law” or “LGPD”).

This Privacy Policy (“Policy”) aims to inform the users of Snypto’s website and platform, and other data subjects about how their personal data will be handled when they access and use the site and platform, interact through the Intelligent Contacts (Chatbots) created through Snypto, or interact with the Platform through other means.

If you have any questions about the content of this Policy, please contact our Data Protection Officer directly at: [email protected]

1. How do we collect your personal data?

When you access and use our website or Snypto platform, or interact with Snypto through other means, we may collect your personal data in various ways, including:

– Through the information you provide, such as when you fill out details to register on the Snypto platform, subscribe to our newsletter, request more information about our solutions, interact with the “Snypto Intelligent Contact,” participate in events promoted by the Platform and other group companies, or when you contact the Platform directly through other means or communication channels, like phone, email, or social media messages.

– Through automatic data collection, such as device type, unique device identifier, browser type, approximate geographical location, using tools from your browser and other technologies like cookies (see section 7 of this Policy).

– Through reception of your personal data from recruitment companies, referrals, or other individuals who share your data with us to facilitate your participation in selection processes conducted by the Platform.

– Through reception of your personal data from our partners, group companies, service providers, suppliers, or third parties, such as in cases where we have business relationships with your employer, where we may receive your personal data to ensure our communication and confirm your identity as an employee of that company or for your registration on the Snypto platform. We also receive your personal data from companies you have business relationships with that use the chatbot services or other solutions provided by Snypto.

2. For what reasons do we collect your personal data?

Snypto processes your personal data for various purposes, depending on your relationship with the Platform and how you interact with us.

Some of the main purposes for which we collect, process, or otherwise handle your personal data include:

– User registration. We process the necessary personal data to register you as a user on the Snypto platform to allow the creation and management of your account, whether linked to your employer or directly to you.

– Creation and use of the Snypto platform. We process personal data to enable the functionality of the features used by you to create and use the chatbot, such as Builder, Contacts, Service, Payments, and other features.

– Billing for platform use and other products/services. When you or your organization purchase one of the Snypto platform plans (Standard, Business, and Enterprise), we process your personal data to facilitate the transaction and payment for our services.

– Responding to your inquiries, compliments, complaints, suggestions, and communication with you. When you contact us through our website, phone, email, Help Center, Ideas, customer service sites, or any other communication channel, we process your personal data to communicate with you, respond to your inquiries, compliments, complaints, or suggestions, and address any messages you have sent us, including technical issues related to the use of our site, the Snypto platform, or any other solutions offered by Snypto.

– Promoting our activities. We process your personal data to send you our newsletter, invitations to events hosted by the Platform and/or partner companies, as well as updates about our services, surveys, studies, news, podcasts, videos, promotions, new solutions, or any other content or materials we produce to promote our activities.

– Marketing, sending information about our products or services. If you have an existing business relationship or have interacted with the Platform before, or have registered to receive materials and updates from Snypto through the site, content downloads, or access to sponsored media, we may process your personal data for marketing and/or sending information about Snypto’s products or services.

– Contacting potential clients, leads, and prospects. If you have filled out a form on our website to contact our Sales team, provided your information via landing pages, or if we identify that you or your organization may be interested in our products or services, we process your personal data to promote our activities and contact you to share information about the solutions available from Snypto.

– Conducting satisfaction surveys. We may process your personal data to conduct satisfaction surveys to determine if the products or services we offer are being received positively and what can be changed to improve usability and functionality.

– Recruiting new employees. When you send us your resume via email, social media, instant messaging apps, or when we receive your resume from third parties, or when we are conducting a selection process and seeking professionals in the market, we process your personal data for the purpose of recruiting new employees, contacting them, and allowing them to participate in all stages of the selection process, such as interviews, group dynamics, practical or theoretical tests, among other activities related to recruitment, to assess the compatibility of your professional profile with the open position.

– Analyzing the use of our platform. When you access and navigate our site or the Snypto platform, we process your personal data to understand aspects related to the use of the site or platform, such as the pages visited, the duration of visits, frequently visited pages, interaction with Snypto, most used tools, among other aspects related to platform use, with the aim of improving the content provided to visitors, clients, and data subjects. We also process your personal data to identify the adherence rate of the emails we send and the interaction with the content we publish, to understand which materials we produce are best received by our users.

– Ensuring the security of our platforms. We process your personal data to ensure the security of the site and the Snypto platform, evaluating unusual patterns in relation to your use, unexpected access requests, attempts to access with invalid logins and passwords, among other actions that may indicate a cyber attack or threats to the confidentiality, integrity, or availability of our systems.

– Complying with legal, regulatory, or judicial orders. When we need to comply with legal, regulatory, or judicial orders, we process your personal data necessary for these purposes, including sharing such data with public authorities and the judiciary.

– Defending ourselves in legal, administrative, or arbitration proceedings. When necessary, we process your personal data to defend our interests in legal, administrative, or arbitration proceedings brought by you or third parties against us, or brought by us against you or third parties.

– Ensuring the security of our facilities and employees. If you visit our physical facilities, we process your personal data to ensure the safety of our employees and our facilities, including the security of the information we store, whether personal data, trade secrets, or other corporate information.

– Ensuring the protection of your health, the health of our employees, and third parties. If you visit our physical facilities in person, we process your personal data to ensure that you, our employees, or third parties do not present any symptoms of an infectious disease (especially COVID-19) that could compromise the health of everyone.

– Evaluating new acquisitions. We process your personal data when necessary in the process of evaluating new acquisitions of products, services, or ownership interests in other organizations, especially during legal or tax due diligence, during which we may have access to information about employees of organizations we are evaluating as business partners or potential acquisitions.

– Investigating possible complaints. When you initiate or are involved in a complaint through our Whistleblower Channel regarding conduct that does not align with our business values or violates current legislation, we may process your personal data to investigate the complaints and, if you are the whistleblower and choose to reveal your identity, report to you the outcome of the process related to the complaints.

– Credit analysis. In cases where Snypto sells products or services to you, we process your personal data to assess your ability to meet your financial obligations and to protect our credit.

– Conducting meetings, videoconferences, or telephone conferences. We process your personal data to conduct meetings, videoconferences, or telephone conferences, including, depending on the medium used, your image and voice, as well as identification and electronic correspondence data, for sending invitations and links to access meetings.

– Receiving referrals from third parties. We process your personal data when we receive referrals from third parties about your potential interest, or the potential interest of your organization, in contracting our products or services, allowing us to contact you later to present our solutions.

– Conducting internal audits. We process your personal data when necessary for conducting internal audits of our platforms and systems, including financial, tax, and accounting audits, compliance with applicable laws and regulations, financial and risk control audits, audits for restructuring, sale, assignment, or transfer of all or part of our assets, audits required by Government Authorities, or any other audits necessary or relevant for the proper development of our business.

3. What data do we collect?

To achieve the purposes mentioned above, we may process one or more of the following personal data:

– Identification data: Full name, personal or professional identification number (CPF, RG, CNPJ, etc.), gender, nationality, date of birth, marital status, profession, job title, and education.

– Contact data: Email address, phone number, home address, workplace address, and communication preferences.

– Professional data: Current and past positions, professional experience, company names, and job responsibilities.

– Financial data: Banking information, credit history, and payment details.

– Usage data: IP address, browser type, device information, and site usage data (e.g., pages visited, time spent on each page).

– Health data: Information about health conditions, especially if relevant to maintaining safety standards in physical locations.

– Communication data: Records of communications made with Snypto, including emails, chats, phone calls, and other correspondence.

– Content data: Data related to the use of Snypto’s platform and services, including feedback and interaction history.

4. How do we protect your data?

Snypto uses appropriate technical and organizational measures to ensure the protection of your personal data. These measures include:

– Access controls: Ensuring that only authorized personnel have access to personal data based on their roles and responsibilities.

– Data encryption: Protecting data through encryption techniques to prevent unauthorized access during transmission and storage.

– Regular audits: Conducting regular audits of our systems and processes to ensure compliance with data protection standards.

– Employee training: Training employees on data protection practices and the importance of safeguarding personal data.

– Incident response: Implementing procedures to respond to data breaches and security incidents promptly and effectively.

5. Who do we share your personal data with?

Snypto may share your personal data with:

– Third-party service providers: Companies that provide services on our behalf, such as payment processors, cloud service providers, IT support, and marketing agencies. These providers are required to maintain the confidentiality and security of your personal data.

– Partners and affiliates: Our business partners and affiliates may receive your data to provide joint services or products and to facilitate our business operations.

– Regulatory authorities and legal entities: We may disclose your personal data to comply with legal obligations, respond to regulatory inquiries, or in connection with legal proceedings.

– Acquirers: In the event of a business transfer, merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity as part of the transaction.

6. Your rights

Under applicable data protection laws, you have the following rights regarding your personal data:

– Right to access: You can request information about the personal data we hold about you and how it is processed.

– Right to rectification: You can request correction of any inaccurate or incomplete personal data.

– Right to erasure: You can request the deletion of your personal data, subject to legal obligations and retention periods.

– Right to restriction: You can request the restriction of processing of your personal data under certain conditions.

– Right to data portability: You can request a copy of your personal data in a structured, commonly used, and machine-readable format.

– Right to object: You can object to the processing of your personal data based on legitimate interests or direct marketing purposes.

– Right to withdraw consent: If we process your personal data based on consent, you can withdraw your consent at any time.

To exercise these rights, please contact our Data Protection Officer at: [email protected].

7. Cookies and similar technologies

Snypto uses cookies and similar technologies to enhance user experience, analyze site usage, and improve our services. Cookies are small text files placed on your device that help us recognize you and understand how you use our site.

You can manage your cookie preferences through your browser settings. However, disabling cookies may affect the functionality of our site and services.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated Policy on our website. We encourage you to review this Policy periodically to stay informed about how we are protecting your personal data.

9. Request for Access or Data Deletion and How to Exercise Personal Data Rights

All these rights can be exercised by you at any time, free of charge, unless a fee is permitted according to current legislation or regulations. Snypto is committed to making its best efforts to address your requests transparently and promptly.

If you wish to request the deletion of personal data or exercise any other right as a data subject, simply contact us through the following channel: [email protected].

To ensure that rights are being exercised by you or your duly authorized legal representative, Snypto may request necessary information or proof of your identity to prevent fraud and ensure your privacy, so that your personal data is not shared with unauthorized parties.

We will address your requests within a reasonable timeframe, in compliance with applicable legislation, noting that we may only respond to some requests after receiving the confirmations mentioned above.

In certain cases, such as when your request is particularly complex or when we receive a high volume of requests simultaneously, our response may not be as prompt as we would like it to be. In such cases, we will keep you informed and updated about the progress of your request.

In situations where we act as a Data Processor, contracted by companies with which you have a relationship, it is the duty of the respective companies to respond to your requests for the rights mentioned above. If you send your request to Snypto, we will indicate who is the Data Controller for your personal data in that processing activity and forward your request to that organization. Considering that in these cases we only perform processing activities on behalf of the respective Controllers, we will be unable to fulfill your requests without the express authorization of the respective Controllers.

10. Information Security

Snypto adopts technical and organizational measures, based on market best practices, to protect your personal data against unauthorized access or unlawful or accidental destruction, loss, alteration, disclosure, or any other form of inappropriate processing. Your data is stored in a secure operational environment that is not accessible to the public.

Among the measures we adopt to protect your personal data are: access controls, monitoring access to local networks and remote connections via VPN, user authentication, antivirus, firewall, backup maintenance, periodic testing and scanning of systems, encryption of data in transit and at rest, among others.

We maintain administrative, technical, and physical safeguards to support the protection of the personal information you share with us. These actions are associated with efforts to prevent security incidents, such as loss, misuse, unauthorized access, disclosure, alteration, destruction, or any attacks perpetrated by malicious individuals, which may be highly sophisticated and innovative, with techniques and methods unknown even to the best information security tools.

We understand that no internet transmission is 100% secure, so the security of your data also depends on you taking reasonable measures in using your devices and software. It is important that you protect data such as your email and password used for authentication on the Snypto platform. This way, we prevent others from accessing your services.

The security of your data also depends on you taking reasonable measures in using your devices and software. If you identify or become aware of anything that may compromise the security of your personal data or a potential vulnerability in our site or systems, please contact us.

11. Third-Party Websites

Our website may provide links to third-party websites. These websites, in turn, have their own privacy policies, which may not be compatible with this Policy. We recommend that you review the privacy policies of these third parties to learn about their personal data protection practices.

Snypto is not responsible for the compliance of third-party websites’ data protection practices or their content, which is not in any way validated, ratified, or endorsed by Snypto.

12. How to Contact Us

If you have any questions about this Policy or how your personal data is handled by Snypto, or if you wish to provide feedback, suggestions, or comments about our personal data processing practices, please do not hesitate to contact us at: [email protected].

We have a designated Data Protection Officer who is ready to respond to all your inquiries or complaints and serves as the point of contact for your communication with Snypto regarding the processing of your personal data.

Our Data Protection Officer can be contacted directly via:

Fábio Mikael – [email protected]

13. Updates

As our goal is always to improve our services, this Privacy Policy may be subject to changes and updates over time to better reflect our personal data processing practices and provide greater security and transparency to our operations.

When relevant changes are made, we will post a notice on the main page of our websites so you can quickly identify the presence of an updated version of this Policy.

For personal data processing activities we conduct that are based on your consent, if changes to this Privacy Policy result in significant changes to our personal data processing practices, we will request your consent again, based on the updated terms of this Policy.

We recommend that you periodically review this Policy to familiarize yourself with any changes.